CHI Individuals Experience
The Council of Health Insurance (CHI), a governmental body that oversees the cooperative health insurance system in Saudi Arabia, embarked on an initiative to enhance the quality, efficiency, and transparency of their health services. This vision led to the development of a new web portal and mobile app designed to simplify health insurance management for individuals.
Task
Redesign both the CHI Individuals Web Portal and Mobile App. The goal was to create an intuitive user interface, enhance the overall user experience, and ensure seamless interactions between the portal, the app, and their users.
Health insurance management often involves intricate processes. One of the key challenges was to streamline these processes, making them more accessible and user-friendly for individuals.
CHI offers a diverse array of services, from insurance inquiries to complaint management. Another challenge was to integrate all these services seamlessly into the portal and app, ensuring they were easily accessible to users.
The redesigned CHI Individuals Web Portal provides an intuitive platform where users can efficiently manage their health insurance matters.
Whether it’s filing complaints against insurance companies or health care providers, or checking insurance status, the portal simplifies these processes and offers an enhanced user experience.
The CHI Individuals Web Portal is not just an insurance management platform; it’s also a support system. With a dedicated help section and 24/7 customer support, users can easily find answers to their queries.
This support system ensures that users are never left stranded and can smoothly navigate their health insurance journey, further enhancing user satisfaction and trust in the platform.
The CHI Individuals Web Portal seamlessly integrates a wide range of services into a single platform. From insurance inquiries to complaint management, all services are easily accessible.
The clear organization and categorization of services enable users to find the required information or functionality quickly, enhancing the overall user experience and efficiency of the portal.
| Green #40C1AC | SCSS var $color-green | ◯ |
| R 64 G 193 B 172 |
Green
| Blue #005EB8 | SCSS var $color-purple | ◯ |
| R 0 G 94 B 184 |
Blue
| Grey #F4F6F9 | SCSS var $color-grey | ◯ |
| R 244 G 246 B 249 |
Grey
| Dark Blue #002554 | SCSS var $color-brown | ◯ |
| R 0 G 37 B 84 |
Dark Blue
The color palette plays a crucial role in the design system. It contributes to the visual harmony of the portal and app, and significantly improves their navigability. By choosing colors that resonate with CHI’s brand identity, we can create a visually coherent and user-friendly interface.
A well-curated color palette can also help differentiate between various elements and services, providing visual cues to guide user interactions and enhance the overall user experience.
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