A service roadmap is a strategic planning document that outlines the stages of service development over time. It begins with identifying the minimum viable product (MVP) — the simplest version of the service that can be launched — and then maps out subsequent enhancements and iterations. The roadmap considers the resources and time required for each stage, including development, testing, piloting, and final roll-out. It integrates layers of planning such as market trends, product development, service improvements, and technological advancements, answering the key questions of the current state, desired future state, and the path to get there. The service roadmap is not only a plan but also a communication tool that aligns different teams and stakeholders around a shared vision for the service.
Service Roadmap
Also Called, Service MVP, Execution Roadmap, Implementation plan
Strategic plan outlining the phased development and launch of a service.
What stage of the design process are you at?
Implementation
Who would you like to engage in the design process?
Stakeholders
What aspects of the service are you working on?
Offering
What types of representation you'd like to use?
Map
Use it to
- Define the sequence of service development milestones.
- Coordinate multidisciplinary teams and align efforts.
- Manage stakeholder expectations and keep everyone informed.
- Prioritize features and functions for service iterations.
- Plan for market entry and scaling of the service.
- Integrate customer feedback and continuous improvement into the service lifecycle.