Conversation Design is the practice of designing an interface that mimics human conversation. It’s about creating a user experience that feels natural and intuitive through voice or text-based interactions. This field draws on multiple disciplines, including linguistics, cognitive psychology, and user-centered design principles.
The primary goal of conversation design is to enable users to interact with machine learning-based systems as if they were communicating with another human. Conversational designers create the personality of the system, define the flow of conversation, and anticipate user needs and responses. This involves scripting dialogues, crafting responses for different user queries, and designing the interactive elements of the conversation, such as menus or prompts.