Conceptual Model

Also Called, Concept Diagram, Conceptual Framework

A UX Conceptual Model is a design tool that represents how users perceive and interact with a system, which guides their expectations and behavior when using the product

A UX Conceptual Model is a high-level representation of a system that helps users understand how to interact with it. It’s not a detailed design or a specific layout, but rather an abstract idea that aligns with how users think and behave. Conceptual models are informed by user research and are fundamental in creating intuitive and user-friendly interfaces.

The conceptual model includes the objects users interact with, the actions they can take, and the possible states of the system. It helps users predict the outcomes of their interactions with the system. Good conceptual models are consistent, making them easier for users to learn and remember, and they guide the detailed design of the interaction and interface.

What stage of the design process are you at?

Research, Implementation

Who would you like to engage in the design process?

Experts, Stakeholders

What aspects of the service are you working on?

System

What types of representation you'd like to use?

Text

Use it to

Establish a shared understanding among the design team of how the system should work from the user’s perspective.
Design interfaces that are intuitive, reducing the learning curve for new users.
Ensure that the system’s behavior aligns with user expectations and mental models.
Communicate the fundamental design approach to stakeholders and team members.
Guide the creation of UI elements, workflows, and interactions that conform to the conceptual model.