Interview Guide

Also Called, Personas, Human archetypes

Prepare for user research with a structured interview guide to navigate through your questions and topics seamlessly.

An interview guide is a structured framework consisting of topics and questions designed to steer an interview session effectively. It’s segmented into various sections, each corresponding to distinct aspects of the research focus. Within these sections are specific questions aimed at thoroughly exploring each topic. While interviews may organically diverge, the guide serves as a comprehensive checklist, ensuring all critical points are addressed.

What stage of the design process are you at?

Research

Who would you like to engage in the design process?

Experts, Service-staff, Stakeholders, Users

What aspects of the service are you working on?

Context

What types of representation you'd like to use?

Text

Use it to

  1. Organize and prioritize interview questions by topic.
  2. Ensure consistency across multiple interview sessions.
  3. Stay focused on research objectives while allowing for natural conversation flow.
  4. Collect comprehensive data on all aspects of the research topic.
  5. Adapt to new information or directions that arise during the interview.
  6. Create a comfortable and structured environment for participants.

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